Refund Policy
Effective Date: 23 June 2023
1. Introduction
At Skyline Technologies Trading, we strive to ensure the highest level of customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and how to proceed with a refund request.
2. Eligibility for Refunds
We offer refunds for eligible products and services under the following conditions:
- Digital Products and Services: Refunds for digital products (such as software, e-books, digital courses) are generally not provided due to the nature of the product. However, exceptions may be made in cases where the product is defective or not as described. In such cases, please contact us within 7 days of your purchase.
- Physical Products: Refunds for physical products are available within 30 days of purchase, provided that the product is returned in its original condition, unused, and with all original packaging and accessories.
- Services: For service-based purchases (such as consulting or development services), refunds may be issued on a case-by-case basis. If you are dissatisfied with a service, please contact us within 14 days of receiving the service.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at [contact email] with your order number, the product or service you are requesting a refund for, and the reason for your request.
- Provide Proof of Purchase: Attach a copy of your receipt or proof of purchase to your email. This will help us process your request more efficiently.
- Return Instructions: If your refund request is approved, we will provide you with instructions on how to return the product (if applicable).
4. Processing Your Refund
Once we receive your refund request and, if applicable, the returned product, we will inspect the product and notify you of the status of your refund.
- Approved Refunds: If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product shows signs of use, or if it was returned more than 30 days after delivery).
- Non-refundable Items: Certain items and services are non-refundable, including but not limited to:
- Gift cards
- Downloadable software products
- Services that have been fully rendered
5. Exchanges
If you received a defective or damaged product, you may request an exchange instead of a refund. Please contact us with details of the product and the defect, and we will guide you through the exchange process.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer, unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will cover the return shipping costs.
7. Contact Us
If you have any questions about our refund policy, please contact us at:
Skyline Technologies Trading
Office 301, Adel Ahmed Building, Al Marrar, Deira, Dubai, UAE
[email protected]
8. Changes to This Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.